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Frequently asked questions

We hope the answer to your question is below - if not don't hesitate to contact us at help@hellocasahome.com

We aim to respond to all emails in 24 hours Monday to Friday and 72 hours on a weekend or public holiday. Our phone lines are open 8am to 8pm EST, Monday to Friday.

Product, Fragrance & Ingredients

  • What size are your candles?
  • Where are your scents made?
  • Who is Stephanie Anderson?
  • Are your fragrances natural?
  • Do CASA Home candles include phthalates & parabens?
  • What type of wax do you use?
  • Where are the candles & diffusers made?
  • How are CASA Home candles made?
  • Does CASA Home use palm oil?
  • Are CASA Home products vegan?

Orders, Delivery and Shipping

  • When will my order be shipped?
  • What is your order processing time for same day shipping?
  • What shipping courier do you use?
  • How will my package arrive?
  • How long will it take for my CASA Home parcel to arrive?
  • How can I track my order?
  • Can I change the shipping address after placing my order?
  • Do you ship to my country?
  • Which payment options do you accept?
  • When will my payment method get charged?
  • Do I need an account with CASA Home to place an order?
  • How can I go about placing a large order (like for a wedding or gifting purposes)?
  • Can I sell CASA Home products on my own site?


  • Do you offer exchanges or returns on CASA Home products?
  • How do I return my CASA Home product if it is faulty?
  • How do I return my CASA Home if I have changed my mind?
  • How long will it take for me to receive my refund?
  • Is it free to make a return?

Product Care

  • How long do the candles burn for?
  • How do I learn how to care for my diffuser?
  • How long do the essential oils last?
  • Are CASA Home candles safe?


  • Can CASA Home packaging be recycled?
  • How does CASA Home source their ingredients?

A Sense Of Home (ASOH) Partnership

  • Who are ASOH?
  • Are ASOH only based in LA?
  • What do ASOH do?
  • How many people do they help?
  • What percentage of CASA Home sales are donated to ASOH?
  • How are you helping to transform one home a week?
  • Can I get involved?
  • I received a leaflet in my gift box that says I can donate items in the box to ASOH, how does this work?

Affiliates & Influencers

  • How can I become a CASA Home influencer or ambasador?
  • Do you have an affiliate program?